Whether you are a dealer or an end user, as long as you are interested in our laser machines and related products, once you contact us, we will arrange a particular professional at your service to help you have a deep understanding of DONGBO LASER and our products or answer your questions on laser products and laser applications. In order to keep open and convenient communication with you, EASTERN LASER integrates sales and service as one and the same responsible person is in charge of your sales and service.

 

After you confirm the order, we will figure out the delivery date according to the model and production schedule. For general models, we will arrange production in 7 days or so and we will notify you of the exact phase of production process.

 

Machine Case---Mechanical Parts Installation---Electrical Parts Installation---Machine Commissioning--- Aging Test for at Least 24 Hours --- Nameplate, Logo and Packaging---Shipping

 

We guarantee all of our laser machines have a one-year warranty (quick-wear parts not included).

Numerous feedbacks from our clients have proven that our laser machines are stable in performance with rare malfunction. However, we would like to handle it as follows once malfunction occurs:

1.We guarantee we will give you a clear reply within 24 hours.

2. Customer service staff will assist and guide you to analyze the malfunction in order to locate the cause.

3. If the malfunction is caused by improper operation on software and other soft faults, we will help solve the problem on line.

4. If it is proved that a certain part is damaged, we will deliver a replacement part to you as soon as possible, so you can replace it by yourself, reducing unnecessary time cost.

 

It is a usual practice for other manufacturers that they will not deliver the replacement parts until you return the damaged ones. However, we can ship replacement parts to you first. As for the core parts like main board, laser power supply, etc. you can return the damaged ones after the machine comes back to normal. As for small parts like belt, pulley, timing pulley, etc., you are not required to return the damaged ones so as to save the delivery fee.

 

DONGBO LASER, always at your service!